FAQ
FAQ
How will I get my orthopedic products?
The prescription that you provide to us is validated & the sale of orthopedic products is done under our supervision.
Mode of Payment? You can either pay directly online with your Debit/Credit card or, Net Banking.
How does my prescription get validated?
We check if a registered medical practitioner has generated the prescription. We then look at the date of visit and duration of medication, to check if the prescription has expired. We also check if the quantity of orthopedic products ordered matches with the prescription.
If I upload a prescription, will my order be confirmed immediately?
No. After we validate the prescription, we will send you a SMS and email. Please read the terms and conditions of the website.
Will I need the original prescription at time of delivery?
Yes. As per the government regulations, patient must be in possession of the original prescription at the time of delivery. So keep it handy when our delivery personnel come to visit you.
Why do the prices of orthopedic products vary?
Orthopedic products prices vary by geographical location and often change on a day to day basis due to regulations and distributors. The prices listed on our site act as guidance and help you understand if you are paying the right price for your orthopedic products.
Why are there multiple pages for the same orthopedic products?
The same orthopedic products often comes in different strengths, usually indicated by salt weight. Further they come in different packs, aimed at frequency of usage. Please check for the correct version of the orthopedic products specified by your doctor.
Where does Orthobox.in obtain the information?
We have many qualified pharmacists on board who scan thousands of products to provide you the relevant and useful information about your orthopedic products. Please read our Terms & conditions to understand your responsibilities and liabilities.
What is a generic substitute?
Substitutes depend on the composition and strength of constituent salts. Substitute are orthopedic products made by other manufactures using the same salt composition as your prescribed orthopedic products .These orthopedic products are often more affordable. Please note that substitutes change with the salt strength, even for same orthopedic products name.
Can I just buy another orthopedic products listed as substitute?
Yes, you can buy other substitutes if you prescription lists the salt names instead of a brand name. You can always encourage your doctor to write salts name on your prescription instead of a specific brand name.
Where can I check my order status?
You will receive regular SMS & Emails about your order. If there is any delay or change in your order, our customer care will call and inform you.
What is your cancellation policy?
You can cancel your order till we ship it. Orders once shipped cannot be cancelled.
What is your return policy?
We accept returns if the orthopedic products provided to you does not match your order, or if the orthopedic products is past its expiry date.
Can I also order through E-mails?
Yes. You can send the list of orthopedic products, your full address, contact number and valid prescription to orthobox@outlook.com. We will then process the order and send you a confirmation.